Use existing knowledge base to provide a customer facing root cause assessment.Keep high customer satisfaction scores and follow quality standards in 90% of cases.Maintain response and resolution speed as defined by SLOs.Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.Displays excellent customer service skills and capabilities.Excellent communication skills C1 equivalent proficiency.Minimum 1 years of experience in Service Desk/ Tech support process / Cloud Computing Process.We are Hiring For Technical Support Engineer- International Voice Logistics / Courier / Transportation (33)Īmazon Development Centre India Pvt. Operations Management / Process Analysis (250)Īpplication Programming / Maintenance (63)
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